Welcome to the EDM for Sage X3 by V1 Portal

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Support


When contacting the support team, please have as much information as possible to hand:


Customer Support Handbook

Click here to view the full Customer Support Handbook giving details of contact, SLA's and priority.


Register with the Customer Support Portal

Click here to register with our Customer Support Portal allowing you to raise cases and see their progress online.


To Log a Case with Support:


To Connect With Support:

Should there be a requirement to connect to your Server / Client to investigate an issue in more detail, your support representative looking at your case will give you a ControlWise code to allow remote connection.

Click here to start a ControlWise remote session.


Home of V1 Support

Click here for our dedicated support page which has more information, hints, tips aswell as version time tables.