EDD

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Assumptions

The engineer has a good working knowledge of the EDD solution

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General

If you are experiencing problems, tick off the following questions and check as appropriate. This is at quite high level, but taken from our years of support experience, common areas that have raised questions when debugging issues.

If having satisifed them and you are still having issues, contact the V1 Support Team with details of the issue.

Have you checked the log files?
The Administration > Logs (section on EDD) gives you details on all logs and in most circumstances tell you one way or the other what the problem is.

Does the Sage installation meet the minimum Patch requirements for compatibility?

Although thoroughly tested, V1 cannot guarentee with 100% certainly a Sage X3 patch will be compatible, but given EDD is very 'light touch', it's unlikely you will have issues.

Has the Implement EDD section been followed in full?
Have the Crystal Report(s) had their tags added?

Are the settings in \V1\EDDOUTBOUNDMANAGEMENT\EDDOUTBOUNDMANAGEMENT.def correct?

This one file handles all the distribution, it's self contained and all it's settings are covered in the [INPUT] section, double check them.

When printing to a destination, is Sage creating the PDF in the \V1\EDDOUTBOUNDMANAGEMENT\!AUTO dir?

This is a common issue, it's usually caused by the RUNTIME\configRuntime.json not having the network share added correctly.

NOTE: Only applies if the ARCTYPE Parameter is set to disk. Check the Sage Pre-Patching Tasks – Sandbox Settings chapter in the Install the Server Components section for guidance.

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Emailing

Is the EDD Outbound Management service running?

This is the service that periodically triggers \V1\EDDOUTBOUNDMANAGEMENT\EDDOUTBOUNDMANAGEMENT.def, so if it isn't running, nothing will email.

Is the mail server configured to allow relay?

V1 cannot support the specifics of mail server configuration, just make sure you can manually relay an email through your mail-server of choice.

Has the ITDEPT DbLogin user assigned an email addresses?

This is a default user pre-nominated to receive notifications of delivery problems during day to day use. Ensure this has an email address set and that it is valid.

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Faxing

Is the EDD Outbound Management service running?

This is the service that peridically triggers \V1\EDDOUTBOUNDMANAGEMENT\EDDOUTBOUNDMANAGEMENT.def, so if it isn't running, nothing will fax.

Is the DbFax Scheduler service running?
Is the DbFax: Connection Server service running?
Is the modem switched on?
Is the modem Fax Class 2?
Is the phone line attached to the modem analogue?

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Printing

Is the EDD Outbound Management service running?

This is the service that peridically triggers \V1\EDDOUTBOUNDMANAGEMENT\EDDOUTBOUNDMANAGEMENT.def, so if it isn't running, nothing will print.

Is the EDM Print Management service running?

This is a load balancing service complimenting EDD Outbound Management that peridically triggers \V1\EDMPRINTMANAGEMENT\Print_Pickup.def, so if it isn't running, nothing will print.

Is the printer PDF Enabled?

All documents are printed as PDF's as such, the printer(s) you're using have to be PDF Enabled or they won't print.