EDM for Sage X3 (R13)
Support
When contacting the support team, please have as much information as possible to hand:
- Who your company is
- Who you are
- What your contact details are
- What is the exact nature of the problem with the steps taken to generate it
Customer Support Handbook
Click here to view the full Customer Support Handbook giving details of contact, SLA's and priority.
Register with the Customer Support Portal
Click here to register with our Customer Support Portal allowing you to raise cases and see their progress online.
To Log a Case with Support:
- By phone within the UK 0330 122 9510
- By phone outside the UK 0044 330 122 9510
- As a V1 Business Partner, please use the email address provided to you in our recent communication.
- Once registered, as a Direct V1 Customer click here to use the customer support portal.
To Connect With Support:
Should there be a requirement to connect to your Server / Client to investigate an issue in more detail, your support representative looking at your case will give you a ConnectWise code to allow remote connection.
Click here to start a ConnectWise remote session.
Home of V1 Support
Click here for our dedicated support page which has more information, hints, tips as well as version time tables.
