EDM for Sage X3 (R13)

Upgrade


In the coming financial year, Sage will recommend their customers are upgraded to the latest version of Sage.

As many of these same customers are also V1 customers, they will have EDD, EDM, PIA and SOA installed.

R13 is designed for new installations, if you have migrated your Sage Endpoint (from V6.5 to V11 for instance) it is recommended to stay on the same version of EDM, but for compatibility reasons this isn't always possible.


Some example scenarios may include:


  • Our customer had V6.5 Patch 30 of Sage X3 using EDM R10 and have moved to Sage X3 V11
    • "The lookups have stopped working"

  • Our customer had V7 Patch 5 of Sage X3 using EDM R11.1 and have moved to Sage X3 V11
    • "Our documents have stopped delivering"

  • Our customer had PU8 Patch 5 of Sage X3 using EDM R12 and have moved to Sage X3 V12
    • "PIA won't accept documents"

If you do have a requirement for R13, before you perform your Sage upgrade, you are advised to complete the below Upgrade Requirements Form

A V1 professional services engagement is required to assist in the process, it will give the Project Management team all the necessary details about your environment who will then advise accordingly.


Upgrade Requirements Form

When completed, click here and send it as an attachment to our Sage Professional Services team.

You will be contacted asap on the next course of action.