Request an Enhancement

Requests for enhancements / changes / improvements are actively encouraged, the more that are received, the better SmartConnect becomes for all users.

A request falls into two main categories:

• Enhancement
  Taking something present in SmartConnect that could be improved to better address your day to day requirements.
  For example: "I use SmartConnect to return DbLogin user data and want to return extra information"

• New Feature
  Adding to SmartConnect new capability
  For example: "I want a new switch!"

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Customer Support Portal

If registered with the Customer Support Portal, requests for enhancements, new ideas or just suggestions to improve your user experience can be made here.

These are monitored and reviewed regularly, feeding back directly to the V1 Product Management Team.

Requests made via the Customer Support Portal are given priority.

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Direct Request for Enhancement

If not registered with the Customer Support Portal, requests for enhancements, new ideas or just suggestions to improve your user experience can be made by filling in the below form and emailing it to the team as an attachment.

Click here (705kb / *.docm) to download the Enhancement Request Form

Click here to email our V1 Development team adding your completed form as an attachment.

NOTE: The form is in word format (.docm) and contains macros, these are used to allow tick box selection so must be enabled.
If this is not permitted in your version, please use the details boxes.

NOTE: Please do not email individuals at V1 with your enhancements, the above email address is monitoried and your requests for enhancements logged accordingly.

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